Client Service Representative

Req Number: 185059
Category: Client Service
Posted Date: November 4, 2019

Work Location(s): Shanghai, Shanghai, CN

Main Responsibilities

  • Work closely with client for accurate and timely payroll, social benefit and individual income tax related calculation
  • Coordinate closely with internal teams to ensure Client services and cases are monitored and delivered in and accurate, timely and professional manner.
  • Maintain client relationship to improve client’s satisfaction
  • Provide suggestions, counselling, and updates to Clients in areas of Labour Laws, local regulations, IIT policy, HR processes etc. 
  • Maintain client services procedure manuals and business process documents
  • Participates in testing and validation of services and system upgrading

Qualifications & Experience

  • College degree or above in HR Management, Business Administration or related
  • Good service attitude, service industry is welcome. 
  • Good in data processing and detailed oriented
  • Strong experience in HR experience, payroll knowledge is plus.
  • Excellent command of written English, CET4 or above
  • Good team spirit, communication and interpersonal skill
  • Good computer skills particularly in Excel, Word and PPT


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